Where is Recently available?
Recently is available online through our official website and through selected authorised retail, salon, spa and distribution partners. Availability may vary by country.
Do you ship internationally?
Yes. We offer international shipping to selected destinations. Available shipping methods, estimated delivery times and charges will be shown at checkout where available. Import duties and taxes may apply depending on the destination.
Where are Recently products made?
Our products are produced with selected manufacturing partners according to the specifications and quality standards applicable to each product and market. Country-of-origin information is provided on the applicable product packaging where required.
Are Recently products suitable for everyone?
Individual skin and hair needs vary. Please review the ingredient list and directions before use. If you have known sensitivities or concerns about a particular ingredient, we recommend performing an appropriate patch test or consulting a qualified professional where necessary. Discontinue use if irritation occurs.
Where can I find the ingredients?
The ingredient list is provided on the product packaging and may also be displayed on the applicable product page. Product formulations may be updated from time to time, so the packaging accompanying your product should be considered the most current ingredient information.
How should I store my products?
Unless otherwise stated, store Recently products in a cool, dry place away from direct sunlight and excessive heat. Always close containers securely after use.
Can I return a product?
We accept eligible returns in accordance with our Shipping & Returns Policy. Because personal-care products are hygiene-sensitive, different conditions may apply to products that have been opened or used.
My order arrived damaged. What should I do?
Please contact Customer Care as soon as possible and include:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the outer packaging where relevant
We will review the issue and advise you on the next steps.
Do you offer wholesale?
Yes. Recently works with selected retailers, salons, spas, hotels, wholesalers and distributors. Please visit our Wholesale or Become a Partner page.
Can Recently supply hotels and spas?
Yes. Please visit our Hotels & Spas page or contact our partnership team.
How can I become a distributor?
Please submit a partnership enquiry including your company information, market, current distribution channels and estimated purchasing volume. Distribution and exclusivity arrangements are reviewed individually.
