Shipping

Recently ships to selected domestic and international destinations. Available delivery options and shipping charges will be displayed during checkout where applicable. Estimated delivery times are provided as a guide and begin once your order has been processed and dispatched.

Delivery times may be affected by customs clearance, local carriers, public holidays, weather or circumstances outside our reasonable control.

International Orders

International orders may be subject to:

• Customs duties
• Import taxes
• VAT or other local taxes
• Customs clearance charges
• Local handling or brokerage fees

Unless expressly stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient. We recommend checking your country’s import requirements before placing an order.

Order Processing

Orders are generally processed within 1–3 business days. Once your order has shipped, tracking information will be provided where available.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. If an order cannot be delivered because the address provided was incorrect or incomplete, additional delivery charges may apply.

Returns

We want you to be comfortable ordering from Recently. Subject to applicable consumer law, eligible unopened and unused products in their original condition and packaging may be returned within 30 days of delivery.

To request a return, please contact recentlyservice@gmail.com before returning your order.

Hygiene-Sensitive Products

For hygiene and product-safety reasons, opened or used personal-care products generally cannot be returned because of a change of mind, except where required by applicable law. This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to applicable legal requirements.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery where reasonably possible. Please provide your order number and clear photographs showing the issue. After reviewing the claim, we may offer an appropriate replacement, refund or other remedy.

Return Shipping

Unless the return results from our error or a defective or incorrect product, return shipping costs and related charges are normally the responsibility of the customer, subject to applicable consumer law.

Refunds

Approved refunds will normally be returned to the original payment method. Original shipping charges, customs duties and other third-party charges may be non-refundable unless required by law. Please allow your payment provider additional processing time after the refund has been issued.

Your Legal Rights

Nothing in this Shipping & Returns Policy limits any mandatory rights or remedies available to you under applicable consumer protection law.